Astute Moving Survey




Complete this survey after subscribing so you can access the MEMBERS AREA ofastutemoving.com.
The survey will become interactive after you have logged in.


We are currently conducting a survey which will enable us to provide a new product for our customers. The Astute Moving MEMBERS AREA can be accessed after subscription is completed and this survey is submitted. To complete the survey login using your username and password after you have subscribed and then answer the following questions by placing the numbers 1, 2, 3, 4 or 5 in the box next to the question. The numbers denote the following responses to the question

5 - It is very important to me. 4 - It is quite important to me. 3 - It is important to me. 2 - It is not very important to me. 1 - It is not at all important to me.


Survey Questions

Removal Company's Management Performance


1. How important is it to you for the removal company's representative who you are dealing with, either in person or by telephone, to ask sufficient questions to understand exactly what your moving requirements are?
 
2. How important is it to you that your removal company communicates with you in a professional and timely manner before your removal?
 
3. How important is it to you that your removal company communicates with you in a professional and timely manner after your removal?
 
4. How important is it to you that your removal company explains the processes that they will perform for you on moving day and what your responsibilities will be?
 
5. How important is it to you that your removal company explains what will happen if any of your goods are damaged during your removal before you start your removal?
 
6. How important is it to you that your removal company explain all your insurance options?
 
7. How important is it to you that the removal company does not break any promises they made to you in order to win your work?
 
8. How important is it to you that the removal company does not try to charge extra after issuing a firm price without you authorising extra work?
 
9. How important is it to you if you have proceeded by an hourly rate (i.e. you do not have a fixed price) for your removal, that the final price you are charged is within the expectations given to you by the removal company?
 
10. How important is it to you that the removal company correctly estimate the volume of your furniture which is to be moved and supply sufficient truck capacity to be able to move your furniture efficiently?